Order and Delivery Information

Ways to Order

We offer several ways for you to place your order:

When ordering online, by e-mail, or by fax, we will contact you via e-mail or phone to confirm your order and delivery preference.

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Pricing

Prices contained in this catalog are in effect at the time of publication and are subject to change without notice. SSS is not responsible for typographical errors. In the event a price or description is incorrect, the correct information will be sent to the customer when the order is received. Contact our sales department for special bid pricing for merchandise purchased in quantities and for quotes of special order items such as furniture or equipment.

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Shipping

• For delivery to a school or business address, the minimum shipping and handling charge is $5.50.
• For delivery to a residential address, the minimum shipping and handling charge is $7.50.
• All items are shipped by UPS unless necessary to ship by Freight Line.
• All prepaid orders should add 10% ($5.50 minimum for school or business address, $7.50 for a residential address) for the estimated shipping charges. We will bill or credit any differences.
• For orders “Shipped direct from Factory,” we will add the actual shipping charges to your invoice.
• Additional charges may apply for “Inside Delivery.”

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Truck Delivery

• For schools, churches and daycares, FREE delivery for orders over $75 is available on our truck on specific days in our scheduled delivery area. Orders less than $75 are subject to our minimum shipping and handling fee.
• Our trucks do not deliver to residential addresses.
• Click here for a map of our truck delivery area.
• Please call or e-mail us for our delivery schedule.

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Returns or Refunds

Returns will not be accepted without prior approval from our office. When requesting authorization to make a return, please include your billing invoice number. Materials must be returned in saleable condition and insured because you are responsible for all materials invoiced. You may be subject to a re-stocking fee.

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Shortages or Visibly Damaged Cartons

At the time of delivery, verify the carton count. Make sure the delivery person documents any shortages or visibly damaged cartons and notify School Sales & Service immediately.

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Tips When Ordering

Double check the stock number of the product you are ordering, include size, color etc. when applicable. Check the unit you need (e.g., each, dozen, gross, gallon, etc.). Make sure it corresponds with the information in the catalog. Include ship to and bill to information. Include any purchase order number you need referenced. Include phone number for any questions on your order.

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Terms and Conditions

All items shipped and billed are due within 10 days of the invoice date. Credit terms are automatically granted to public schools, public school systems, most government-funded institutions and known commercial accounts.

For other customers, please request a credit application and send with your first order. To expedite your first order, please include payment.

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